Digital Service Nature
Account credentials and access are digital products. Eligibility can be affected once access has been issued or used.
STARSHARE POLICY
Refund Policy
Effective 2026-08-30. Read this page together with the other published policies and contact support before ordering if a term is unclear.
Plain-language summary
This page provides general website terms and is not a substitute for legal advice about your country or circumstances.
Request Promptly
Contact support quickly with your order reference, plan, issue, device and the troubleshooting steps already attempted.
Compatibility Responsibility
Use the 24-hour trial to check the intended device, player, network and important categories before buying.
Technical Review
A reasonable troubleshooting opportunity may be required before a request is assessed.
Non-Eligible Situations
Examples can include change of mind after use, device incompatibility not tested during the trial, account sharing, policy violations or issues outside service control.
Decision and Processing
Approved requests are returned through an available method. Financial institutions can take additional time to post funds.
Questions about this policy?
Email support@starshareiptv.io or use the contact page.
Contact StarShare