Frequently Asked Questions

StarShare IPTV is a premium 4K IPTV service that delivers 12,000+ live TV channels, 60,000+ movies, and 15,000+ series through your internet connection. Unlike traditional cable or satellite, IPTV streams content directly to your device, offering superior picture quality up to 4K resolution at an affordable price starting from €5/month.

Simply subscribe, receive your credentials via email/WhatsApp, install an IPTV player on your device, enter your M3U URL or Xtream Codes, and start watching instantly.

IPTV technology itself is completely legal. StarShare IPTV operates in compliance with international regulations. We only provide access to publicly available content and licensed channels. We recommend checking your local laws regarding streaming services and using a VPN for privacy and security.

Yes! We offer a 24-hour free trial for new customers. Contact our support team via WhatsApp or email to request your free trial. No credit card required! This allows you to test our service quality, channel selection, and streaming performance before committing.

StarShare IPTV maintains 99.9% server uptime with multiple redundant servers across different locations in Europe, USA, and Asia. We have 24/7 monitoring and automatic failover in case of any issues, ensuring you never miss your favorite shows.

We're proud to serve over 68,000+ satisfied customers worldwide across 120+ countries, with 500+ active resellers. Our customer base grows by 20% each month!

StarShare IPTV supports multiple languages including English, Spanish, French, German, Italian, Portuguese, Arabic, Hindi, Urdu, Bengali, Russian, Chinese, Japanese, and many more. Our support team is available in English, Spanish, French, German, and Arabic.

We serve customers in over 120 countries worldwide including USA, UK, Canada, Australia, Germany, France, Spain, Italy, UAE, Saudi Arabia, India, Pakistan, and throughout Europe, Asia, Middle East, and Latin America.

StarShare IPTV has been providing premium IPTV services since 2020, with over 5 years of experience in the industry. We've built a reputation for reliability, quality, and excellent customer support.

StarShare IPTV offers flexible pricing with 20% discount on all plans:

• 1 Month Plan: €5 (regular €6.25, save 20%)
• 3 Months Plan: €15 (regular €18.75, save 20%)
• 6 Months Plan: €25 (regular €31.25, save 20%)
• 12 Months Plan: €45 (regular €56.25, save 20%) - BEST VALUE (€3.75/month)

All plans include 12,000+ channels, 60,000+ movies, 15,000+ series, and 24/7 support.

Yes! We regularly offer:

• 20% discount on all plans (automatically applied)
• Seasonal promotions during holidays (up to 30% off)
• Referral bonus: Get 1 month free for every friend you refer
• Bulk discounts for resellers

We offer a 7-day money-back guarantee on all subscription plans. If you're not satisfied with our service for any reason, contact us within 7 days of purchase for a full refund. No questions asked. For reseller packages, we offer a 14-day guarantee.

Yes, you can change your plan at any time! Contact our support team via WhatsApp or email to modify your subscription. Upgrades are prorated, and downgrades will take effect at the next billing cycle.

No, we do not have auto-renewal by default. Your subscription will expire at the end of the purchased period. We send email reminders 3 days and 1 day before expiration so you can renew manually. You can also enable auto-renewal by contacting support.

No, there are absolutely no setup fees, activation fees, or hidden charges. The price you see is the price you pay. All plans include instant activation, 24/7 support, and all features.

Yes! All plans include multi-device support:

• 1 Month: 1 connection
• 3 Months: 2 connections
• 6 Months: 3 connections
• 12 Months: 4 connections

Activation is instant! You'll receive your login credentials via email and WhatsApp within 5 minutes of payment confirmation. If you don't receive them, check your spam folder or contact support.

1. Go to Settings > My Fire TV > Developer Options
2. Turn on Apps from Unknown Sources
3. Install Downloader app from Amazon Store
4. Open Downloader and enter URL: https://tinyurl.com/tivimate-apk
5. Install TiviMate and open it
6. Click Add Playlist and select Xtream Codes
7. Enter your credentials (Server URL, Username, Password)
8. Click Next and wait for channels to load

Alternative: Use IPTV Smarters Pro (URL: https://tinyurl.com/smarters-apk)

Method 1: IPTV Smarters Pro

1. Press Smart Hub on your remote
2. Go to Samsung App Store
3. Search for "IPTV Smarters Pro" and install
4. Open the app and select Login with Xtream Codes
5. Enter your credentials and start watching

Method 2: Smart IPTV App (requires MAC activation)

1. Search for "Smart IPTV" in App Store
2. Note the MAC address displayed
3. Send your MAC address to us on WhatsApp for activation

1. Press Home button on your remote
2. Navigate to LG Content Store
3. Search for "IPTV Smarters" or "Smart IPTV"
4. Install and open the app
5. Select Login with Xtream Codes
6. Enter your credentials and click Add Playlist

Method 1: TiviMate (Recommended)

1. Open Google Play Store on your Android TV
2. Search for "TiviMate" and install
3. Open TiviMate and click Add Playlist
4. Select Xtream Codes and enter your credentials

Method 2: IPTV Smarters Pro

1. Search for "IPTV Smarters Pro" in Play Store
2. Install, open, and select Login with Xtream Codes
3. Enter your credentials and start watching

Method 1: GSE IPTV (Free)

1. Open App Store and search for "GSE SMART IPTV"
2. Download and install the app
3. Open GSE IPTV and tap the Settings icon
4. Select Remote Playlists → Add Playlist
5. Choose Add by Xtream Codes and enter your credentials

Method 2: IPTV Smarters Pro

1. Download IPTV Smarters Pro from App Store
2. Open and tap Login with Xtream Codes
3. Enter your credentials and start watching

Method 1: IPTV Smarters Pro

1. Open Microsoft Store on your PC
2. Search for "IPTV Smarters Pro" and install
3. Open the app and select Login with Xtream Codes
4. Enter your credentials and start watching

Method 2: VLC Media Player

1. Download and install VLC Media Player from videolan.org
2. Open VLC and click Media > Open Network Stream
3. Enter your M3U URL and click Play

Method 1: IPTV Smarters Pro

1. Open App Store on your Mac
2. Search for "IPTV Smarters Pro" and install
3. Open the app and select Login with Xtream Codes
4. Enter your credentials and start watching

Method 2: IINA Player

1. Download IINA Player from iina.io
2. Open IINA and go to File > Open URL
3. Paste your M3U URL and click Open

1. Turn on your MAG box and press Settings button
2. Enter password (default: 0000)
3. Navigate to Servers or Portals section
4. Select Portal 1 and enter the Portal URL provided by our support team
5. Press OK to save and restart your MAG box
6. The StarShare IPTV portal will load automatically

Note: Contact us on WhatsApp to get your dedicated MAG portal URL.

Using Jedi MakerXtream (Recommended)

1. Go to Plugins > Green button (Download plugins)
2. Navigate to Extensions and find Jedi MakerXtream
3. Install the plugin and restart Enigma2
4. Go to Plugins > Jedi MakerXtream
5. Select Create new bouquet and choose Xtream Codes
6. Enter your credentials (Server URL, Username, Password)
7. Select categories to import and wait for bouquets to be created

M3U URL: A web link containing your channel playlist. Simply paste this URL into any IPTV player that supports M3U playlists.

Xtream Codes API: A more advanced connection method requiring:

• Server URL: The address of our server
• Username: Your unique username
• Password: Your unique password

Installation typically takes 5-10 minutes from start to finish. After payment, you receive instant activation, and following our step-by-step guides will have you streaming in no time.

Yes! We provide 24/7 installation support via WhatsApp. Contact us for step-by-step guidance, remote assistance, or troubleshooting. We're here to help!

• Firestick/Android TV: TiviMate (Best overall)
• Samsung/LG TVs: IPTV Smarters, Smart IPTV
• iPhone/iPad: GSE SMART IPTV
• Android phones: IPTV Smarters Pro, TiviMate
• PC/Mac: IPTV Smarters Pro, VLC, IINA
• MAG boxes: Built-in portal
• Enigma2: Jedi MakerXtream

We offer over 12,000+ live TV channels including:

• Sports: 3,500+ channels
• Movies: 4,200+ channels
• Kids: 1,800+ channels
• News: 1,200+ channels
• Entertainment: 2,800+ channels
• International: 6,500+ channels from 120+ countries

We offer comprehensive sports coverage including:

• UK: Sky Sports F1, Sky Sports Main Event, BT Sport, TNT Sports
• USA: ESPN, ESPN2, Fox Sports, NBC Sports, NFL Network, NBA TV
• International: beIN Sports, DAZN, Eurosport, Canal+ Sport
• PPV Events: UFC, WWE, Boxing (included FREE with subscription)

Over 2,500+ sports channels available.

Yes! We have:

• 60,000+ movies including latest releases, classics, and exclusive content
• 15,000+ TV series with full seasons from around the world
• Movie channels: HBO Max, Netflix Originals, Paramount+, Disney+, Hulu, Starz
• Updated weekly with new content
• Available in 4K, FHD, and HD quality

We offer comprehensive news coverage:

• International: BBC News, CNN International, Sky News, Al Jazeera, France 24, DW
• USA: Fox News, MSNBC, CNBC, Bloomberg
• UK: BBC News, Sky News, ITV News
• Regional: Local news channels from 120+ countries

Yes! We have over 1,800+ kids channels including:

• Disney Channel, Disney Junior, Disney XD
• Cartoon Network, Boomerang
• Nickelodeon, Nick Jr.
• CBeebies, CBBC
• BabyTV, Panda Kids
• National Geographic Kids
• Marvel HQ

Channels from over 120+ countries including:

• UK: BBC, ITV, Channel 4, Sky UK
• USA: NBC, CBS, ABC, Fox, CNN, HBO
• Canada: CBC, CTV, Global
• France: TF1, France 2, M6, Canal+
• Germany: ARD, ZDF, RTL, ProSieben
• Italy: RAI 1-4, Mediaset
• Spain: TVE, Antena 3, La Sexta
• Middle East: MBC, Al Jazeera, OSN
• India: Zee TV, Star Plus, Sony TV
• Asia: CCTV, NHK, KBS, TVB

• Daily: Minor fixes and updates
• Weekly: New channel additions and VOD updates (20+ new movies/series)
• Monthly: Major updates and new features
• PPV Events: Added automatically as they happen

Yes! Catch-up TV is available on supported channels:

• 12 Months plan: 30 days catch-up
• 6 Months plan: 14 days catch-up
• 1-3 Months plans: 7 days catch-up

Yes! We offer:

• 200+ 4K UHD channels including sports, movies, and events
• HDR10+ and Dolby Vision support on premium channels
• 4K requires: 25+ Mbps internet speed

Yes! We provide comprehensive Electronic Program Guide (EPG) for most channels with:

• 7-14 days of program information
• Channel logos and icons
• Program descriptions
• Search and filter functionality

• SD (480p): 5-10 Mbps
• HD (720p-1080p): 10-25 Mbps
• 4K UHD: 25-50 Mbps

We recommend at least 25 Mbps for optimal 4K streaming. For the best experience, use a wired Ethernet connection instead of WiFi.

Common buffering fixes:

1. Check your internet speed (run a speed test)
2. Use Ethernet instead of WiFi
3. Restart your router and device
4. Clear app cache and data
5. Try a lower quality stream (HD instead of 4K)
6. Use a VPN to avoid ISP throttling
7. Close background apps and updates
8. Contact support for server optimization

1. Verify your credentials (username, password, server URL)
2. Check your internet connection
3. Try a different IPTV player app
4. Check if your firewall is blocking the connection
5. Try using a VPN
6. Refresh your playlist
7. Restart your device
8. Contact support if issues persist

1. Refresh your playlist (usually in app settings)
2. Change to a different channel and back
3. Clear app cache and data
4. Lower video quality in player settings
5. Check your internet connection
6. Try a wired connection
7. Use a VPN

Yes, we recommend using a VPN for:

• Privacy: Hide your streaming activity from your ISP
• Avoid throttling: Prevent ISPs from slowing your connection
• Access geo-restricted content: Watch channels from other countries
• Security: Encrypt your connection

Works well with: NordVPN, ExpressVPN, Surfshark, CyberGhost

• Daily: Minor fixes and stability improvements
• Weekly: New channels added (5-10 new channels)
• Monthly: Major updates and new features
• Refresh your playlist to get the latest channels

• Buffer size: Small (for live TV)
• Hardware decoder: On
• Auto frame rate: On
• Auto-update playlist: Every 24 hours
• EPG update: Every 6 hours
• Timeshift: Off (to save storage)

1. Go to Settings on your Firestick
2. Select Applications → Manage Installed Applications
3. Select the IPTV app (TiviMate, IPTV Smarters, etc.)
4. Click Clear Cache
5. Optional: Click Clear Data if issues persist (you'll need to re-enter credentials)

Common causes and fixes:

• Slow internet: Run a speed test, upgrade your plan
• WiFi interference: Use Ethernet connection
• Device limitations: Older devices may struggle with 4K
• Channel source: Some channels broadcast in lower quality
• ISP throttling: Use a VPN
• Too many devices: Disconnect unused devices from network

EPG (Electronic Program Guide) is your TV guide showing what's on now and next.

Setup in TiviMate:

1. Go to Settings > EPG
2. Select your playlist
3. Enter the EPG URL (provided in your email)
4. Set update frequency to every 6 hours

In most players, EPG loads automatically with Xtream Codes.

Yes! Depending on your plan:

• 1 Month: 1 connection
• 3 Months: 2 connections
• 6 Months: 3 connections
• 12 Months: 4 connections

Becoming a StarShare IPTV reseller is easy:

1. Choose your reseller package (Starter, Professional, or Enterprise)
2. Contact us via WhatsApp to purchase
3. Receive your dedicated reseller panel credentials
4. Start selling and earning 70-80% commission!

Minimum investment: €199 (Starter package)

• 70-80% commission on every sale
• Dedicated reseller panel to manage customers
• White-label option (Professional and Enterprise)
• Custom domain support
• 24/7 support for you and your customers
• Marketing materials included
• API access (Enterprise only)
• Bulk tools for managing many customers
• Credits never expire

• Starter: €199 (100 credits, 70% commission) +10 bonus credits
• Professional: €499 (300 credits, 75% commission) +30 bonus credits
• Enterprise: €999 (1000 credits, 80% commission) +100 bonus credits

All packages include dedicated panel and 24/7 support.

• Create new subscriptions
• Extend/renew existing subscriptions
• Suspend and reactivate users
• Bulk operations (create many users at once)
• Credit management system
• Sales reports and analytics
• Custom DNS settings
• API access (Enterprise)
• White-label panel (Professional/Enterprise)
• Sub-reseller management

Yes! With Professional and Enterprise packages, you can:

• Create unlimited sub-resellers
• Set your own wholesale prices
• Earn commission on all their sales
• Manage them through your panel
• White-label experience for them too

Yes! We handle all technical issues for your customers. You focus on selling, we handle:

• Installation support
• Troubleshooting
• Channel updates
• Server issues
• Technical questions

Your customers can contact us directly via WhatsApp or email.

Yes! Professional and Enterprise packages include:

• White-label option: Use your own logo and branding
• Custom domain: Point your domain to our service
• Custom DNS: Set up your own nameservers
• Complete white-label experience: We remain invisible to your customers

No, credits never expire! You can use them anytime, even years later. Perfect for buying in bulk during promotions and using them gradually as you acquire customers.

Example earnings:

• Starter (€199): Sell 100 months at €5 = €500 revenue, €301 profit (150% ROI)
• Professional (€499): Sell 300 months at €5 = €1,500 revenue, €1,001 profit (200% ROI)
• Enterprise (€999): Sell 1000 months at €5 = €5,000 revenue, €4,001 profit (400% ROI)

Many resellers earn €5,000+ monthly with multiple sales and sub-resellers.

We accept multiple payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal (all major currencies)
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), USDT (TRC20/ERC20)
• Bank Transfer (SEPA, Wire Transfer)
• Revolut and Wise

All payments are processed securely with 256-bit encryption.

Absolutely! We use:

• 256-bit SSL encryption for all transactions
• PCI compliant payment processors
• No credit card information stored on our servers
• Secure payment gateways (PayPal, Stripe)
• Cryptocurrency payments are blockchain-secured

Yes! We provide detailed invoices for all payments. After your purchase, you'll receive:

• Payment confirmation email with invoice
• PDF invoice upon request
• Transaction history in your account
• Receipts for all payments made

Contact support if you need a specific invoice format.

Our prices are in Euros (€). However, we accept payments in multiple currencies:

• EUR (Euro) - Default
• USD (US Dollar) - Converted at current rate
• GBP (British Pound) - Converted at current rate
• CAD, AUD, etc. - Via PayPal conversion
• Cryptocurrency - Based on current market rates

1. Contact us via WhatsApp or email before your expiration date
2. Specify which plan you want to renew (same plan or upgrade)
3. Make payment using your preferred method
4. We'll extend your subscription instantly

We send expiration reminders 3 days and 1 day before your subscription ends.

Yes, you can change your plan at any time:

• Upgrade: Pay the difference (prorated) and get extended immediately
• Downgrade: Changes take effect at next renewal

Contact support to process plan changes.